Frequently Asked Questions
Have a question? We've answered some of the most common questions about shopping with Mikes Discount Electronics below.
Orders & Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment must be successfully completed before an order can be processed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered the fulfillment or shipping process, we may not be able to modify or cancel it.
Shipping & Delivery
Do you offer free shipping?
Yes. Standard shipping is FREE on U.S. orders of $50 or more.
Orders under $50 are charged a $4.99 flat-rate standard shipping fee.
How quickly will my order ship?
Most orders are processed and shipped within 1–2 business days.
Business days are Monday through Friday, excluding holidays.
How long does standard shipping take?
Standard delivery typically takes approximately 3–7 business days after your order ships.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Do you offer expedited shipping?
Yes. Expedited shipping may be available at checkout for an additional charge.
Available services and rates are calculated based on your order and delivery location.
Please remember that order processing time is separate from carrier transit time.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Which shipping carriers do you use?
We primarily ship orders using UPS and USPS. The carrier and service used may vary depending on the product, package size, destination, and shipping option selected.
Products & Bundles
Are your products new?
Unless a product listing specifically states otherwise, products are sold in new condition.
Any open-box, refurbished, or other condition will be clearly identified on the individual product page.
What are Mikes Bundles?
Our bundles combine complementary products—such as games, controllers, and gaming accessories—into one convenient package.
Each product page clearly identifies exactly what is included in the bundle.
Are all items in a bundle shipped together?
Whenever possible, bundle items will be shipped together. In some situations, items may arrive in separate packages.
If an order is shipped in multiple packages, additional tracking information may be provided.
Returns & Refunds
What is your return policy?
Return eligibility, timeframes, and requirements are explained in our Return & Refund Policy.
We recommend reviewing the policy before making your purchase, particularly for products with special return restrictions.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and details about the issue.
If an item arrives damaged, we may request photographs of the product and packaging so we can properly assist you.
When will I receive my refund?
Approved refunds are issued to the original payment method after the return has been received and processed.
Your financial institution may require additional time to post the refund to your account.
Marketplace Orders
I purchased from Mikes through eBay or Walmart. Can you help me here?
Orders placed through eBay or Walmart should be managed through the marketplace where the purchase was made.
Shipping, returns, cancellations, refunds, and other order-related requests for marketplace purchases are subject to the policies and procedures of that marketplace.
For orders placed directly through the Mikes Discount Electronics website, please contact us through our Contact Us page.
Still Need Help?
We're happy to help.
Visit our Contact Us page and send us a message. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.
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