KontrolFreek FPS Freek Thumbsticks Xbox Performance Grip

Shipping policy

Order Processing

• All orders are processed within 1–2 business days (except weekends and holidays).
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

• Domestic Shipping (USA):
• Standard Shipping (3–5 business days): Free of Charge 
• Expedited Shipping (1–2 business days): Cost Calculated at Checkout

Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, which includes your tracking number(s).
• Tracking numbers become active within 24 hours.

Lost, Damaged, or Stolen Packages

• We are not liable for lost or stolen packages once confirmed delivered by the carrier.
• If your order arrives damaged, please contact us immediately at [your email] with photos of the package and product.

Questions: email us at: 23servicedesk@dasoulink.com

Returns

We accept returns within 20 days of delivery. To start a return, please visit our [Returns Portal] or contact us at: 23servicedesk@dasoulink.com

THERE ARE NO RETURNS ON DIGITAL PURCHASES

Return Shipping

• If the return is due to our error (defective or wrong item), we’ll provide a prepaid label at no cost.
• For other returns, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, your refund will be processed back to your original payment method within 5–7 business days.

Privacy Policy & Privacy Choices

Information We Collect

When you visit or make a purchase from Mike’s Discount Electronics, we may collect:

• Personal details (name, email, billing/shipping address, phone number)
• Payment details (processed securely via Shopify and never stored by us)
• Order history and purchase details
• Device and browsing data (cookies, IP address, browser type)

How We Use Your Information

We use this information to:

• Process and deliver your orders
• Communicate with you about your order or promotions
• Improve our website and customer experience
• Comply with legal obligations

Sharing Your Information

We share your information only with trusted service providers:

• Shopify (e-commerce platform & payment processor)
• Shipping carriers (UPS, FedEx, USPS)
• Email/marketing services (e.g., Mailchimp if you opt in)

We do not sell your personal data.

Your Privacy Choices

• Email Marketing: You may opt out of marketing emails anytime by clicking “Unsubscribe” or contacting us directly.
• Cookies: You can control or delete cookies through your browser settings.
• Do Not Sell or Share (California Residents): If you are a California resident, you can exercise your rights under the CCPA/CPRA by emailing us at [your support email].
• Access & Correction: You may request access to, correction, or deletion of your personal data at any time.

Data Retention

We keep your information only as long as necessary to provide services and comply with our legal obligations.

Security

We take reasonable measures to protect your data, but no system is 100% secure. Please keep your account credentials safe.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy choices, contact us at: 23servicedesk@dasoulink.com

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.